Customer Care


The William Lacey Group has been established for over 100 years and has built new homes of all types throughout the South East. We are proud of our new homes and the service that goes with it.

Before you complete your purchase, you will be invited to inspect your new home, which will also provide an opportunity for our staff to explain the operation of the heating system, fixtures and appliances to ensure you are familiar with their operation.

At legal completion you will be provided with a comprehensive manual which contains the manufacturers guarantees, local information and contact details for the dedicated Customer Care Service.

The relevant NHBC warranty, or comparable guarantee is applicable to every William Lacey home, a comprehensive guide explaining the cover will be supplied with your New Home Manual.